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Services

Find out more about our Technical Support and Consultancy Services


Technical Support

Our technical support team have been providing front-line support, across every engineering discipline, for over 19 years. We know that your success is what drives our success.

Building a strong working relationship with you is fundamental to our approach. Understanding what drives you and your business helps us to provide tailored support solutions that will adapt to suit your needs.


Remote Support

Whether you are tackling a new project or simply need advice setting up your software, our support helpdesk is on hand to guide you through the process, step by step.

A custom built and dedicated call handling system allows us to track and manage all the support calls we receive. We know your time is valuable to you and endeavour to answer all queries during the initial contact. You can contact us whatever way works best for you – telephone, email or through our interactive web portal. Our web portal is also home to our collection of ‘how-to’ videos and a knowledge base, full of interesting articles that we have built up over many years, to help you make the most of your software.

 

 

 

 

 

 

 

 

 

 


On-Site Support

Sometimes a more in-depth analysis or solution is required which can only be achieved by an engineer being on-site with you. At Prion Cutting Edge, we include this as part of our standard support contract, whenever it is justified and within reason, we are not just at the end of a phone when you need us!

 


Training

We are proud to have helped thousands of trainees leverage the latest advances in - design, analysis and data management technology, over the last 19 years.

Our training course delivery and methodology has continually evolved over that time, to ensure that we stay ahead of the latest manufacturing and design techniques and advances in technology.

Using real-world examples and industry relevant material, helps us to ensure that the skills you learn with us can be taken back to your place of business, delivering measurable value to your company.


Consultancy

Using knowledge that can only be gained through years of industrial experience, our Application Engineers and Solution Architects are able to visit your business to conduct detailed analysis of how you are applying your engineering software and where there is potential for improvement.

From a technical audit, to detailed business modelling and process improvement, our team of consultants can help you maximise the return on your software investment and ensure that you are free to concentrate on driving your products forward, with complete confidence in the tools you use.